Top 20 Coles Interview Question And Answers

Coles want someone who values customer service, are team players and have adaptability to new tasks and roles. Here are 20 Coles interview question and answers to help you understand better.

Why do you want to for us?

Reason: to understand your interest and motivation behind choosing the company.

Answer:

“I want to work for Coles because of their passion for customer service, innovation and creating a positive workplace. Moreover, Coles sustainability practices and professional growth contribution make me want to work here”.

How do you define excellent customer service?

Reason: to gauge your understanding of exceptional customer service.

Answer:

“I define excellent customer service as listening and empathising with a customer’s concern while actively proposing them a solution of their problem”.

How do you deal with a difficult customer?

Reason: to understand your problem solving and customer handling skills.

Answer:

“I deal with a difficult by calmly asking their concerns to make them feel valued and heard. After identifying their concern, i try to devise them a suitable solution that satisfies them”.

How do you work in fast paced environment?

Reason: to gauge your ability to work in fast paced workplace.

Answer:

“I work very comfortably in a fast paced environment by staying calm, completing tasks efficiently and being productive throughout most of my shift.”

How would you deal with an angry customer?

Reason: to assess your approach towards angry customers and how you would deal with them.

Answer:

“I would approach them calmly and address their issue. Once the issue is addressed I would tell them a solution. If their angry attitude continues, i would involve a supervisor to diffuse the situation”.

What do you know about us?

Reason: to gauge your research on their company and what you know about them.

Answer:

“Coles is one of Australia’s largest supermarket chains which is known for their fresh food, groceries and other household items. The company ios focused on the well being of the customers by offering them high quality and affordable products”.

How do you work in  team to achieve a goal?

Reason: to gauge your ability to work in a team towards a common goal.

Answer:

“I work in a team to achieve a goal by communicating effectively, prioritising tasks, and create schedules, plan tasks and set up the store”.

How do you handle disagreements with team members?

Reason: to gauge your conflict resolution within  team.

Answer:

“I handle disagreements by understanding the perspective of the fellow member, try to come up with a solution that we both can easily compromise and agree on”.

How do you manage low stocks during busy hours?

Reason: to gauge your ability to satisfy customers through keeping a track of inventory.

Answer:

“I would keep track of the stock and try to minimise any chance of low stock. However, if such a situation occurs, I would inform my supervisor and the customers of the situation and suggest alternatives”.

How do overcome challenges at work?

Reason: to asses your skills to face challenges and face them with strategies.

Answer:

“I overcome challenges at work by understanding the reason of obstacle and how it impacts my work. Once i identify the challenge and its solution then i implement the solution as soon as possible”.

How do you multi task during long shifts?

Reason: to evaluate your ability to manage multi tasking.

Answer:

“I manage multi tasking by prioritising tasks according to their urgency and impact on the company’s outcome. Moreover, i allot specific timings to each task which help with competing tasks efficiently”.

How do you enhance a customer experience?

Reason: to gauge your ability to build a positive experience for customers.

Answer:

“I greet the customers with a smile, try to help them whenever needed, find any products that they need and keep the story neat and tidy to enhance the customer experience”.

How do you assist a customer who needs product that is out of stock?

Reason: to sort out problems for customers to assist them properly.

Answer:

“I would check in the backroom to be sure whether it is out of stock. I would apologise to the customer for the inconvenience and try to suggest alternatives”.

How do you above and beyond for a customer?

Reason: to see if you are willing to go an extra mile for customer satisfaction.

Answer:

“I go above and beyond for a customer at times by arranging their required products through different stores, by sometimes letting them of without full payment if they fall short or personally assist them with products”.

What are your strengths?

Reason: to assess your self awareness and positive skills.

Answer:

“My strengths are communication and adaptability. Through these skills i am able to learn skills and adjust to new roles quickly. Moreover, i build relationships with customers through communication”.

How do you stay focused during repetitive tasks?

Reason: to asses your ability to stay motivated and focused.

Answer: 

“I stay motivated and focused during repetitive tasks by dividing the tasks into smaller and manageable ones to complete them. Moreover, i help around the store with anything that requires a lending hand”.

Why do you think we should hire you?

Reason: to assess your skillset briefly and decide why you are the best choice.

Answer:

“You should hire me because i am passionate about customer service, innovation and i bring an exceptional work ethic. Moreover, i am an excellent team member and i am very adaptable to changes around me”.

How do you deal with someones who does not pull their weight?

Reason: to asses how you address interpersonal problems.

Answer:

“I would try to understand the reason they are lacking in performance and try to offer them my help. If the issue persists i would try to talk to my supervisor”.

How do you face criticism?

Reason: to understand your approach to criticism and comments from customers.

Answer:

“I face criticism calmly and professionally. I see it as an opportunity of improvement in my work and try to work on the areas of concern to further better my quality of work.”.

Do you have any questions for us?

Reason: to assess your knowledge of the role and your interest in it apart from the salary.

Answer:

“Yes! What is your follow up procedure after this interview? Additionally, what career growth do you promise for employees?”

We hope this article helped you understand the steps and questions that would be asked in a Coles interview. Each of these questions are broken down for you to walk down one by one to understand them in detail.

Interview Forge Team

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