Top 20 Fast Food Interview Question And Answers

Fast food restaurants require a candidate who can work in fast paced environments, provide excellent customer service, follows rules and regulations and generate revenue through promotions.

What made you choose the fast food industry?

Reason: to understand your motivation behind the role and interest.

Answer:

“I chose the fast food industry because of my passion for customer service, building relationships with customers and learning teamwork”.

How do you handle difficult customers?

Reason: to evaluate your customer handling and problem solving.

Answer:

“I listen to the customer’s concerns carefully and make them feel heard. Moreover, I give them a solution that fits their concerns best and apologise to them for any inconvenience”.

How do you work in a fast paced environment?

Reason: to assess your fast working skills.

Answer:

“I enjoy working in fast paced environments because the pressure and teamwork help me build my communication and fast customer service skills which are the requirements in a fast food restaurant”.

How do you deal with a customer’s order that is wrong?

Reason: to assess your responsibility skills of accepting an error and rectifying it.

Answer:

“I would apologise to the customer and ask for the correct order. Moreover, i would offer them a complimentary side to make up for the error. Once the correct order is placed, i would serve it and apologise again”.

How do you work in a team?

Reason: to assess your ability to work in a team.

Answer:

“I work extremely well in team setting through my effective communication, open minded approach and the ability to solve conflicts. I also keep a positive attitude with all my peers”.

How do you solve conflicts between team members?

Reason: to assess your problem solving and conflict resolution.

Answer:

“I solve conflicts by listening to the perspectives of the parties involved and understanding their frustration. Once that is settles, i go on to give a solution where both parties can comprise comfortably”.

How do you work on large orders during peak hours?

Reason: to evaluate your ability to manage tasks during peak hours.

Answer:

“I would prioritise the orders according to their size to manage time and have time to prepare for the larger orders. Additionally, i would tell the customers the waiting time they would experience for their orders.”

How do you manage stress or pressure?

Reason: to evaluate whether you keep up your work in odds during pressure times.

Answer:

“I manage stress and pressure by staying calm and keeping a positive approach. I use time management and task prioritisation to keep work from piling up and minimising any risk of stress”.

How do you stay motivated during slow periods of work?

Reason: to gauge your consistency during repetitive tasks and slow hours of work.

Answer:

“I stay motivated by staying focused on my tasks and steadily complete them. Moreover, i try to help around the kitchens or counters to lend a hand wherever it is needed during free time.”

Do you have any experience with cash registers and transactions?

Reason: to asses your experience with financial part of the restaurant. 

Answer:

“I do have experience with cash registrations and transactions through one of my old role ina fast food restaurant. I used to handle cash and any payments through cards or credit of customers”.

How do you deal with a team member who violates restaurant rules?

Reason: to evaluate your sincerity with the rules of the restaurant.

Answer:

“I would confront them personally and tell them to stop. If violation persists then i would inform a supervisor to put an end to it”.

How do you adapt to new roles or tasks?

Reason: to asses your adaptability and ability to learn things quickly.

Answer:

“I adapt to new roles and tasks by learning the basic from the resources available. If i need assistance or guidance I do not hesitate to reach out to peers or supervisors.”

How do you ensure food health and hygiene?

Reason: to evaluate your approach to hygiene and health care towards your surroundings.

Answer:

“I ensure health and hygiene by following the basic hygiene procedures such as washing hands, the use of sanitizers, gloves and hairnets. Additionally, i ensure to clean the counters multiple times and disinfect the tables everyday before and after the shift”.

How do you deal with rude customers?

Reason: to assess your approach to customers who might get out of line.

Answer:

“I would keep a calm and professional approach. I would tell the customer to politely address their issue so I can provide them with the solution. If the situation escalates i would inform the manager or supervisor”.

How do you lead a team while working?

Reason: to evaluate your leadership skills.

Answer:

“I lead a team by keeping clear goals and expectations. Moreover, i set deadlines and conduct regular check ins for team progress and management.”

How flexible are your work hours?

Reason: to assess your timings for work.

Answer:

“I am comfortable working for 6 hours in a weekday each. Additionally, i work for 4 hours on a weekend and also i am comfortable working overtime if required”.

Why should we hire you?

Reason: to gauge your interest in the role and understanding your skillset.

Answer:

“You should hire me because i am passionate about customer service, working in  team environment and i am new to expanding myself to newer roles and expectations to better prepare me for the future”.

How do you handle criticism?

Reason: to understand your approach towards feedback and criticism from your supervisor or customers.

Answer:

“I handle criticism with an open mind and calm behavior. I do not take it personally rather i take it as a professional challenge and work on my mistakes or areas that need improvement.”

What are your strengths?

Reason: to assess your self awareness and positive attributes professionally.

Answer:

“My strengths include my adaptability and open communications which help me build strong customer relationships and adjust to any updates or tasks that are introduced within the workplace”.

Do you have any questions for us?

Reason: to gauge your interest in the role.

Answer:

“Yes! How do you promise employee growth and career boosting here?”

We hope this article covered everything you need to know about a fast food chain interview and what they might ask. Whether you are an interviewer or a candidate, this guide will allow your to engage in meaningful and beneficial conversations.

Interview Forge Team

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