Introduction

When someone wants to talk about their achievements in a job interview, resume performance review or business space they can use numbers to show their accomplishment and to make it more convincing. Metrics are used to provide concrete evidence of the success and make the claims stronger and more credible.

Instead of just saying that I am proof of customer service, the person could say that I reduce customer complaints by 30% in 6 months to show that they have proof of the impact and it also makes their performance more powerful. This article will tell in detail how to effectively use metrics in order to showcase your achievements while discussing why they matter and common mistakes to avoid. 

Importance of metrics

They are important because they provide objective evidence of someone’s success. When someone says that day increases sales so the listener can wonder how much they increase by 2% or like 50%? Difference is big between these numbers so the numbers have people to understand the scale and the impact of someone’s work. By using these numbers it has to make the achievements more persuasive because people first number so that they can have a clear proof.

Another thing is that they are easier to understand because they are easier to visualise as a measurable impact. Metrics are also considered as more professional because the employees and the business leader often value the data that is result driven. They are also comparable because of numbers and how others see your achievement in the contacts and easily so it is important to use these numbers in order to show your achievement.

For example there are two job candidates that say that they improve customer engagement but one is saying that they improve the customer engagement by 40% by introducing a new social media strategy then this person is more likely to stand out then the one before.

https://youtu.be/QqcMw8vPY5k?si=UC9J6xnoUYs596BG

Types of metrics a person can use 

There are many different types of matrix that are used by people in order to show their achievement but the key is choosing the right one according to your situation.

1.Productivity metrics

The productivity one helps to show how much work someone has completed and how efficiently they did the work. The examples can be that I completed 20 projects in 6 months or reduced the response time to customer enquiry from 24 hours to just 6 hours or automated a process that saved 10 hours of work per week.

2. Financial metrics

Another type of matrix is used to show how much someone has contributed to the revenue growth for savings and the profit increases in the company by doing their work. For example, someone has increased sales by 25% in 1 year or reduced the company expenses by $10,000 per cotton.

Another example can be that someone has negotiated the vendor contracts and saved up to 15% on the supply cost. Examples can show the hard work of someone in order to make a profit and by numbers it also makes them clear and more impactful.

3. Customer impact metrics 

They are used to show how someone’s work affected the customer satisfaction and engagement of the company to increase the sales for other benefits. The examples related to this matrix are that someone has increased customer satisfaction score from 80% to 95% or improved the online engagement of the company by 50% by introducing a new marketing strategy or retaining 90% of customers over the span of 2 years.

4. Time management metrics

Time management shows how much someone has improved efficiency and reduced the wastage time in the company and their work is always managed. Examples of time management are that a person has cut project completion time by 30% or reduced meeting time from 3 hours to just 1.5 hours per week.

Or they have a streamline workflow in order to handle 20% more tasks at the same time which reduces more white and also introduces new time management strategies in the working environment.

5. Team and leadership metrics

The last one is the team and leadership one which shows the impact of someone on team performance on the leadership development in a company. The examples of this can be that someone has a new software to increase the adoption rate by 70% for the stop, someone has completed 15 successful projects in a year or someone has improved employee retention from 60% to 85% in the company they are working.

Collecting and tracking the metrics

• In order to use them effectively it is important to track your achievements regularly. By using these numbers it has to make the achievements more persuasive because people first number so that they can have a clear proof. Another thing is that they are easier to understand because they are easier to visualise as a measurable impact. Metrics are also considered as more professional because the employees and the business leader often value the data that is result driven. They are also comparable because of numbers and how others see your achievement in the contacts and easily so it is important to use these numbers in order to show your achievement. For example there are two job candidates that say that they improve customer engagement but one is saying that they improve the customer engagement by 40% by introducing a new social media strategy then this person is more likely to stand out then the one before.
• They are used to show how someone’s work affected the customer satisfaction and engagement of the company to increase the sales for other benefits. The examples related to this matrix are that someone has increased customer satisfaction score from 80% to 95% or improved the online engagement of the company by 50% by introducing a new marketing strategy or retaining 90% of customers over the span of 2 years.

Conclusion 

Metrics are used to provide concrete evidence of the success and make the claims stronger and more credible. Instead of just saying that I am proof of customer service, the person could say that I reduce customer complaints by 30% in 6 months to show that they have proof of the impact and it also makes their performance more powerful. The productivity one helps to show how much work someone has completed and how efficiently they did the work.

The examples can be that I completed 20 projects in 6 months or reduced the response time to customer enquiry from 24 hours to just 6 hours or automated a process that saved 10 hours of work per week.They are important because they provide objective evidence of someone’s success. When someone says that day increases sales so the listener can wonder how much they increase by 2% or like 50%?

Difference is big between these numbers so the numbers have people to understand the scale and the impact of someone’s work. Time management shows how much someone has improved efficiency and reduced the wastage time in the company and their work is always managed. Another type of matrix is used to show how much someone has contributed to the revenue growth for savings and the profit increases in the company by doing their work.

Interview Forge Team

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