20 KFC Interview Question And Answers

KFC or Kentucky Fried Chicken is not only the most well known or largest fast food chains, it is one of the oldest ones to exist ,best known for it’s fried chicken and other items along with it. Here are some interview questions to know about.

Tell me about yourself.

Answer this question by highlighting your work experience and a brief introduction of yourself.

Answer:

“I am a dedicated person who enjoys working to provide excellent customer service. I have fast learning skills and the ability to contribute in fast paced environments while thriving in teams.”

Why did you choose kfc?

Address this question by emphasizing on the customer service they provide and how it aligns with your ethics along with their positive contribution to employee growth.

Answer:

“I chose KFC because I admire their commitment to high quality customer service and the chance to expand my experience as an employee here.”

How do you deal with a difficult customer?

Start by saying how much you value a customers’s concerns and that you would do your best to solve their issue keeping within KFC’s guidelines.

Answer:

“I would hear out the concerns of the customer calmly ensuring them that their problem will be looked into and solved keeping in mind the customer guidelines”.

How well do you work in a fast paced environment? 

The answer to this question should be your ability to adapt, work well in a team and keep the work going by prioritizing tasks efficiently.

Answer:

“I prioritise my tasks according to their urgency for effective time management along with coordinating with the team to keep up the flow of work and meet the demands of a busy restaurant.”

How do you manage food hygiene and safety?

Answer this question by emphasising the importance of safety and hygiene of food. Highlight your understanding of the process you would follow to ensure the hygiene and the concern for your customers well being.

Answer:

“Following health and safety guidelines is of paramount important to me. Keeping the counters clean, hand sanitizing and any necessary cleaning tools will be used to ensure a healthy and safe experience of the customers.”

How do contribute to a positive environment?

Explain them the importance of teamwork collaboration in their environment how you would contribute through clear communication and positive attitude.

Answer:

“I understand the importance of working in a team in such a hustling environment. I try to keep clear communications with my peers at all times and keep a healthy and positive attitude while working in a group”.

How do you promote special offers?

Incorporate the understanding of KFC’s target audience that aligns with any of their promotional offers and highlight the communicative strategies you would use.

Answer:

“I align the needs of customers according to the promotional deals and offer them the respective items. I believe in communicating clearly with customers and understanding the need to drive sales and promotions effectively.”

How do you handle bulk order in peak hours?

Organizing and time efficiency need to be addressed for the answer to this question. Also, add in effective communication and importance of customer service.

Answer:

“I would prioritize orders according to their size and urgency of the customer. Keeping clear communication with the team would help with taking and delivering the orders promptly and accurately.”

How do you stay updated with the promotional offers of kfc?

It is essential to provide and seek updates on KFC’s offers to keep the customers indulged and satisfied. Acknowledge the key points on how to stay updated and the sources of your information.

Answer:

“I will research for any updates in the menu or any promotional sales through KFC’s resources and my superiors. Knowledge about these changes will help me carry out any effective promotional sales and providing accurate information to the customers”.

How would you promote sustainability and reduce environmental hazards working here?

Highlight how you would work to reduce waste and promote recycling while actively engaging in helpful resourcefulness. Answering like this will also help you align your interest with KFC’s sustainability policies.

Answer:

“I would constantly look for opportunities to recycle, use responsible ways of resourcing and overall promoting the engage of community. I would align myself and my ways to KFC’s initiatives of sustainability”.

Describe the way you would handle a disagreement with a team member?

To handle disagreements a lot of diplomacy, effective communication and calm approach is required. Answer this question by incorporating these qualities and emphasise the importance of teamwork and maintaining peace.

Answer:

“I handle disagreements with my peers through active listening and being open to different perspectives. This helps the team member feel value and heard. Moreover, I approach the situation calmly,empathetically and with diplomacy.”

How well do you bid in training and development sessions?

The key to this answer is to highlight the importance of active listening, consistent effort and endless dedication to your work. Align the learning initiatives of KFC in your answer.

Answer:

“I tend to be an active listener and try my best to put in endless efforts to achieve my learning tasks. Additionally, my dedication to serving customers and being able to share my growth and knowledge with my team keeps me motivated”.

How do you contribute to the inclusion and diversity at kfc?

Acknowledging and emphasising the respect to diversity and inclusion is an important part in the growth and popularity of KFC. Answer this question with highlighting the importance diversification holds for you and how you respect the views of different backgrounds and their requirements.

Answer:

“I respect and understand KFC’s diversity and inclusivity policies. I make my peers and customers from inclusive backgrounds feel heard and valued, which include acceptance and respect for their opinions and beliefs.”

What are your strengths?

Acknowledge your positive traits and how they would benefit KFC. try to be concise and professional with your answer as much as possible.

Answer:

“My greatest strength is quick learning and effective communication which would benefit KFC and promote it’s customer satisfaction and overall reputation in the area. Additionally, I am an excellent individual when it comes to teamwork and I thrive in such positive environments.”

What are your weaknesses?

Honesty is they key here. Be honest about your negative traits but also describe how you are working on them so that it does not sound like you might damage the reputation or affect your work.

Answer:

“My weaknesses include taking on too many tasks at once and getting overwhelmed. Over the years, I have worked on it by managing my time managements and prioritising my tasks all the while keeping a calm and positive mindset.”

How do you manage leadership roles?

Leadership is an important part of fast paced places like KFC. pinpoint your ability to take on leadership roles and how you manage teams with your approach to leadership.

Answer:

“I actively participate in opportunities for leadership roles that also align with KFC’s initiatives of leaderships. Moreover, I am responsible and understanding towards my team to actively initiate efficiency all the while proving myself to be a valuable team member.”

How well do you handle criticism and feedback?

Criticism and feedback are an everyday occurrence of those who at KFC. Focusing on your learning and experience answer this question with highlighting your mannerisms during criticism.

Answer:

“As it is an important part of my job to hear criticism or feedback everyday, I keep a learning approach and try to work on areas of concern. Moreover , I am an active learner who wants to learn from the mistakes and try to keep up with KFC;s high standards at all times.”

Describe how you would handle a situation of an incorrect order from a customer.

Address this question by highlighting how much customer experience means for you and how you would handle the situation regarding an incorrect order

Answer:

“I would ask the customer for their actual order and keep an apologetic and humble approach. The customer would be told immediately that their order is on the way and I would compensate them within KFC’s customer guidelines.”

How do you differ from the other candidates?

Since, you are not familiar with the other candidates, try to be humble and confident in your answer and point out how your addition to their team benefits you and them both.

Answer:

“I think I am the best fit for this role due to my dedication customer service and experience. Along with that, I am an excellent and positive presence to have your in your team to ensure a healthy working environment along with being extremely well in time management.”

Do you have any questions from us?

This is a general question however, do not bombard them with irrelevant questions instead ask questions about team dynamics are encouraged in their restaurant and how is success guaranteed as a part of their team.

Answer: 

“I would like to ask about how is success in your team amplified for someone like me and also can you please be so kind to tell me something about your team dynamics?”

Kfc values those who hold deep interest and engagement in their service and integrity. Make sure to ask thoughtful questions at the end of your interview and also do your own research of their company values before jumping to prepare for your interview. The above questions provide an insight on how to tackle with questions during an interview from KFC and we hope these will help you surpass your interview.