20 Starbucks Interview Questions And Answers

Starbucks is well known for their hot and cold coffee and is popular worldwide known to be one of the leading coffee shops in the world. If you want to prepare for an interview at Starbucks, get ready to talk about your passion for coffee, customer service and teamwork. Here are some questions that might help you:

What made you choose Starbucks?

This question is meant to asses whether your mission and goals are aligned with Starbucks or not.

“I have always been passionate about great customer service and a positive environment which are all the great values of Starbucks.”

What is your approach to a difficult customer?

Difficult or picky customers are not a surprise for baristas or waiters. The interviewer wants to know how you would handle challenging situations.

“I would hear out the customer’s concerns and ask them about what they need. Through this effective communication, I would make their experience a better one”.

In what way do you stay aware of the recent coffee trends?

Staying in touch with the coffee trends is an absolute necessity if you want to work at Starbucks. Tell them the details of how your passion of coffee drives you to know about recent trends.

“I stay in touch with trends by reading coffee blogs and articles. Additionally, I visit coffee shops around the area to see what is new there”.

How do you work in a team environment?

Emphasise your performance in a team and how you contribute to your team through your work and communication.

“I absolutely thrive in a team environment alongside my peers. My excellent communication and ability to work with peers make me an ideal item member”.

How do you handle mutli tasking during busy shifts?

Explain them how you prioritise tasks according to their importance and use effective time management.

“I handle multiple task during a busy shift by prioritising their urgency. Moreover, i believe in being organized while handling tasks like serving and transactions”.

How would you deal with a situation where a customer is abusing company policies?

This question ia to test how much you know about Starbucks policies and how you would deal with these situations.

“I would not directly address the customer rather I would inform a supervisor or management figure to handle the situation so that standard procedure is followed”.

How do you approach failure or criticism?

Tell them how failures and rejection is a part of life and how you see them as chances to grow and learn.

“Failures and criticism is a part of my job and I do not take them both personally. Criticism helps me see another perspective of my job whereas failure motivates me to rectify errors”.

What helps you stay motivated during repetitive tasks?

The ability to perfect several repeated orders and perfect them should be highlighted here.

“The fact that I get to recreate the same orders or do the same tasks resulting in perfection helps me keep myself motivated”.

Have you ever gotten into a disagreement with a team member?

Solving conflicts and handling them in a professional way is an important requirement. Your answer should reflect your conflict resolution ability.

“I will try to try hear out the concerns and problems of my team member and handle the situation in a calm and collected manner. I will try to reach a common solution with him.”

How do you ensure the accuracy of orders?

Shed light on to your attentive listening and concern for customer service since it is an important part of being a Starbucks employee.

“I will ensure accuracy by actively listening to the customer’s order and requirements along with ensuring proper communication.”

What is customer service for you?

Starbucks is world wide known for it’s exceptional customer service and expect the same standard to be help up by their workers.

“I believe customer service should be about listening to the needs of the customers and ensuring their comfort in every way making their visits as positive and memorable as possible.”

How would you describe your adaptability in terms of store policies and promotions?

This question tends to assess whether how well you adapt to sudden changes within the company and how you keep yourself aware of these changes.

“I am highly adaptable when it comes to company policies and promotions. I keep myself well informed of any changes through company resources and act on them through guidance and self learning.”

How would you upscale revenue through a seasonal beverage?

To keep up with the seasonal and promotional offers is something that Starbucks needs in its employees to generate revenue.

“To promote a seasonal offer or beverage I would understand its specifics and details and recommend it to the customers accordingly. additionally , i would co ordinate with the team to spread the message in a similar way.”

What are your strengths?

Being honest and humble is the policy to answer this question. Highlight your positive abilities that align with their goals and mission.

“My biggest strength is my passion for excellent customer service along with fast learning abilities. These abilities fuel my adaptability and customer service.”

What is your biggest weakness?

Do not make them think that you are going to let your weakness get into the way of your work. Instead, tell them how you are gradually working on it.

“My biggest weakness is that I take up on too many tasks at once which makes me feel overwhelmed. However, I work on them according to their urgency and manage time effectively”.

How do you contribute to a positive team environment?

Tell them how you make good relations with everyone on the team and maintain respectful communications with them.

“I would contribute positively by ensuring cordial relations with all my peers and understanding them. Moreover, I will maintain respectful communication to avoid any conflicts”.

How would you approach a customer if their required beverage is out of stock?

This question tends to assess your communication and handling out of stock situations.

“I would have an apologetic approach and tell the customer that we are sorry for the inconvenience. I would offer them a drink that would match their requirements and needs”.

How do you describe your flexibility?

Being around the clock available is something that fast paces coffee shops need in their employees. Address this question by describing your work day hours and overtime.

“I am available for 7 hours on weekdays and additionally I can do overtime of at least  5 hours on weekends and evenings”.

Why do you think we should hire you?

Descrive how your goals matches with theirs and what makes you a potential candidate to be hired.

“You should hire me because I have a passion for exceptional customer service and resolving their issues. Moreover, I keep an excellent flow of work through good communication with my team and uphold the standard for Starbucks”.

Do you have any questions for us?

It is a common question however do not waste it by asking irrelevant questions instead ask thoughtful questions like:

“What are you expectations for me? And how would you describe your working hours and benefits for overtime?”

Preparing for a Starbucks question requires for you to know the policies and requirements they need in an employee along with being a potential employee who can provide them with what they want. These 20 questions will help you have an idea what you should be ready for and we hope these will help you.